Does Your Word 2007 Crash and You Can’t Use Mouse?

On November 20, 2007

I just experience this problem recently where Word 2007 running on Vista Ultimate kept crashing. I was able to start it but couldn’t use the mouse (e.g. couldn’t highlight words or right-click). On closing Word it will crash with the following error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Fault Module Name: mso.dll
Fault Module Version: 12.0.6017.5000
Fault Module Timestamp: 461db01f
Exception Code: c0000005
Exception Offset: 00039239
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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I tried the Office Diagnostic but that didn’t help. Then I used System Restore but that didn’t solve the problem either. I started Word in safe mode (winword /a) and that worked. As a temporary workaround, I created a shortcut that runs Word 2007 with /a switch (safe mode) until I figure out exactly what’s causing the problem.

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