{"id":5901,"date":"2015-08-02T11:15:41","date_gmt":"2015-08-02T18:15:41","guid":{"rendered":"https:\/\/www.zubairalexander.com\/stage\/?p=5901"},"modified":"2021-07-13T21:28:46","modified_gmt":"2021-07-14T04:28:46","slug":"outlook-not-displaying-images-in-messages","status":"publish","type":"post","link":"https:\/\/www.zubairalexander.com\/blog\/outlook-not-displaying-images-in-messages\/","title":{"rendered":"Outlook 2013, Outlook 2016, and Outlook 2019 Not Displaying Images in the Email Messages"},"content":{"rendered":"

For privacy reasons, Outlook 2013, Outlook 2016, and Outlook 2019 block the pictures in the email messages from being displayed. However, you can right-click the picture and select the option to Download Pictures<\/em>. I recently noticed that my Outlook stopped displaying images and the option to download the image wasn’t there. Instead I saw the following message.<\/p>\n

The linked image cannot be displayed. The file may have been renamed…….<\/em><\/p>\n

\"Outllok_image\"<\/a><\/p>\n

There are several solutions to resolve the issue with the images not displaying in Outlook 2013\/2016\/2019 and some of the older versions of Outlook. A lot depends on the exact message you are seeing and the type of symptoms you are encountering. In my case I was getting the above message and I know of at least a couple of solutions that might help. These solutions apply to Outlook 2013, Outlook 2016, and Outlook 2019.<\/p>\n

SOLUTION #1<\/strong><\/span><\/h4>\n
    \n
  1. In Outlook 2013\/2016\/2019, go to File -> Options -> Trust Center -> Trust Center Settings -> Automatic Download -> Clear the option Don’t download pictures automatically in HTML e-mail messages or RSS items<\/em>. By clearing the box, it will download pictures automatically.
    \nNOTE<\/span>: For security reasons, I prefer not to clear the highlighted box and recommend you do the same, if possible. In my current Outlook 2019 configuration, I have the box checked and because the other options are checked, I am able to right-click and download the messages from the senders that I trust. It only takes a second to do this and I don’t have to risk my privacy.
    \n    \"TrustCenter_settings\"<\/a><\/li>\n
  2. Click OK<\/strong>.<\/li>\n
  3. Restart Outlook.<\/li>\n<\/ol>\n

    Comments<\/span>: This solution didn’t work for me but has worked for a lot of people.<\/p>\n

    SOLUTION #2<\/strong><\/span><\/h4>\n
      \n
    1. Open Internet Explorer<\/strong>. Yes, even if you use Firefox, Chrome, Safari, or Edge as your primary web browser, you need to open Internet Explorer.<\/li>\n
    2. Go to Tools -> Internet Options -> Advanced<\/strong> tab.<\/li>\n
    3. In the Security section clear the box Do not save encrypted pages to disk.<\/em>
      \n      \"Don't_save_encrypted_pages\"<\/a><\/li>\n
    4. Click and OK<\/strong> and close the Internet Explorer.<\/li>\n
    5. If your Outlook is open, you may have to refresh the message. You can either open a different message and then go back to the message that’s not displaying the image. This will refresh the message. You can also restart Outlook to refresh the message.<\/li>\n
    6. Your images should be displayed normally, or depending on your Outlook configuration you’ll now have the option to download the pictures as shown in the screenshot below.
      \n      \"Right-Click<\/a><\/li>\n<\/ol>\n

      Comments<\/span>: This is the solution that worked for me. I didn’t even have to restart Outlook, but if you don’t see the images then you may want to refresh the message or restart Outlook.<\/p>\n

      Update: May 23, 2017<\/em><\/span><\/p>\n

      Looks like solution #2 is the winner for most people. I had the same issue with the images in Outlook 2016 recently. I totally forgot about this article I wrote almost two years ago. I have written tons of articles in the past 20 years and obviously I don’t remember all my articles. I was thinking I should spend some time and look into a solution for my problem when I saw Danielle’s comment on this article yesterday. Oh, great! I have a solution. I went to my blog and tried solution #1, but that didn’t work. Then I tried solution #2. Although I don’t use Internet Explorer (I use Chrome and Firefox), as soon as I made the change in solution #2 in Internet Explorer, the problem was fixed. It’s nice to know that my articles don’t just help my readers, they also help me…..sometimes years down the road\u00a0:-). I have also updated the article to include references to Outlook 2016 because the solution works for both Outlook 2013 and Outlook 2016.<\/em><\/p>\n

      Update: July 13, 2021<\/em><\/span><\/p>\n

        \n
      • I’ve updated the article content to include reference to Outlook 2019 because these solutions also apply to Outlook 2019.<\/em><\/li>\n
      • I’ve updated the title of the article to include the reference to Outlook 2019.<\/em><\/li>\n
      • I’ve also modified the images to display the full-size images by default so the reader doesn’t have to click on the image to see the full-size image.<\/em><\/li>\n<\/ul>\n
        \n

        Copyright \u00a9 2015 SeattlePro Enterprises, LLC. All rights reserved.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        For privacy reasons, Outlook 2013, Outlook 2016, and Outlook 2019 block the pictures in the email messages from being displayed. However, you can right-click the picture and select the option to Download Pictures. I recently noticed that my Outlook stopped displaying images and the option to download the image wasn’t there. Instead I saw the […]<\/p>\n","protected":false},"author":7,"featured_media":5914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[43,3,11],"tags":[],"class_list":["post-5901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-exchange-outlook","category-tips-tricks"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2015\/08\/Dont_save_encrypted_pages.png","_links":{"self":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/posts\/5901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/comments?post=5901"}],"version-history":[{"count":0,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/posts\/5901\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/media\/5914"}],"wp:attachment":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/media?parent=5901"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/categories?post=5901"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/tags?post=5901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}