{"id":11089,"date":"2019-08-01T06:30:53","date_gmt":"2019-08-01T13:30:53","guid":{"rendered":"https:\/\/www.zubairalexander.com\/stage\/?p=11089"},"modified":"2019-12-06T16:32:37","modified_gmt":"2019-12-06T23:32:37","slug":"unable-to-forward-google-voice-messages-to-linked-phone-number","status":"publish","type":"post","link":"https:\/\/www.zubairalexander.com\/blog\/unable-to-forward-google-voice-messages-to-linked-phone-number\/","title":{"rendered":"Unable to Forward Google Voice Messages to Linked Phone Number"},"content":{"rendered":"<p style=\"margin: 0in; font-family: Calibri; font-size: 12.0pt;\"><button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>&#128266; Listen to Post<\/span><\/button>\n        <script>\n            listenButton1.onclick = function(){\n                if(responsiveVoice.isPlaying()){\n                    responsiveVoice.cancel();\n                }else{\n                    responsiveVoice.speak(\"Are you unable to forward Google Voice messages to your linked phone number? This may happen even if you have been able to forward the messages in the past. For example, if you unlink the your cell phone number for some reason (perhaps you were running some tests) and then re-link the your cell phone number to Google Voice again, the forwarding will stop working. You won\\'t be able to forward your Google Voice to your cell phone. The reason you experience this behavior has to do with a change that Google made to its Google Voice probably around December 2018. Because landlines, such as work or home phones, can\\'t receive text messages, if you use the Web browser to add your phone number, Google assumes it\\'s your work or home number (i.e. landline) and the option to forward text messages is disabled. Here\\'s what your screen may look like. Notice the option to forward messages to linked number is grayed out. SOLUTION The solution to the problem is pretty simple. You need to let Google Voice know that your linked number is a mobile phone so it knows you can receive text messages. Just follow these steps to configure your Google Voice. Log in to your Google account and go to Google Voice page (https:\/\/voice.google.com\/). Click the Main menu (three horizontal bars next to the phone icon). At the bottom of the menu select the Legacy Google Voice link. On the top right hand side of the page click the Settings gear. On the Phone tab, you\\'ll notice that the current setting for your Cell Phone has been set to either Work or Home. Click the Edit button and change the setting to Mobile. Currently the graphic below shows Home. Once you change the option to Mobile you will see the following new boxes: - Receive text messages on this phone - Notify me of new voicemails via text Select the option(s) you want. You also have the option to select Activate Google voicemail on this phone, which you may or may not want. Clicking the question mark displays the yellow help box which explains what this option does. While you are on the Settings page, click first on the Voicemail & Text tab and then the Calls tab to see if there are any settings that you may want to change. Switch back from the Legacy Google Voice interface to the new user interface (UI). The easiest way to get back to the new UI is to change the URL in the browser. For example, change the URL to https:\/\/voice.google.com. Go back to the Settings in the new UI (https:\/\/voice.google.com) and you will notice that you now have control over the radio buttons. You can enable or disable the forwarding because your linked phone is now configured as a mobile phone. For reference, here are the URLs for the Legacy Google Voice and the New Google Voice interface. Feature Name Legacy Google Voice Feature Name New Google Voice Calls https:\/\/voice.google.com\/calls Inbox https:\/\/www.google.com\/voice\/#inbox Messages https:\/\/voice.google.com\/messages Texts https:\/\/www.google.com\/voice\/#sms Voicemail https:\/\/voice.google.com\/voicemail Voicemails https:\/\/www.google.com\/voice\/#voicemail Spam https:\/\/voice.google.com\/spam Spam https:\/\/www.google.com\/voice\/#spam Thanks for reading my article. If you are interested in IT training & consulting services, please reach out to me. Visit ZubairAlexander.com for information on my professional background. Copyright \u00a9 2019 SeattlePro Enterprises, LLC. All rights reserved.\", \"US English Male\");\n                }\n            };\n        <\/script>\n    <\/p>\n<p>Are you unable to forward Google Voice messages to your linked phone number? This may happen even if you have been able to forward the messages in the past. For example, if you unlink the your cell phone number for some reason (perhaps you were running some tests) and then re-link the your cell phone number to Google Voice again, the forwarding will stop working. You won&#8217;t be able to forward your Google Voice to your cell phone.<\/p>\n<p>The reason you experience this behavior has to do with a change that Google made to its Google Voice probably around December 2018. Because landlines, such as work or home phones, can&#8217;t receive text messages, if you use the Web browser to add your phone number, Google assumes it&#8217;s your work or home number (i.e. landline) and the option to forward text messages is disabled. Here&#8217;s what your screen may look like. Notice the option to forward messages to linked number is grayed out.<\/p>\n<p><a href=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-01.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-11090\" src=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-01.png\" alt=\"Google Voice Forwarding Feature\" width=\"583\" height=\"285\" srcset=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-01.png 583w, https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-01-300x147.png 300w\" sizes=\"(max-width: 583px) 100vw, 583px\" \/><\/a><\/p>\n<h4><strong>SOLUTION<\/strong><\/h4>\n<p>The solution to the problem is pretty simple. You need to let Google Voice know that your linked number is a mobile phone so it knows you can receive text messages. Just follow these steps to configure your Google Voice.<\/p>\n<ol>\n<li>Log in to your Google account and go to Google Voice page (<a href=\"https:\/\/voice.google.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com\/<\/a>).<\/li>\n<li>Click the <strong>Main menu<\/strong> (three horizontal bars next to the phone icon). At the bottom of the menu select the <strong>Legacy Google Voice<\/strong> link.<br \/>\n<a href=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-02.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-11091\" src=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-02.png\" alt=\"Google Voice Forwarding Feature\" width=\"248\" height=\"375\" srcset=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-02.png 248w, https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-02-198x300.png 198w\" sizes=\"(max-width: 248px) 100vw, 248px\" \/><\/a><\/li>\n<li>On the top right hand side of the page click the <strong>Settings<\/strong> gear.<br \/>\n<a href=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-03.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-11092\" src=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-03.png\" alt=\"Google Voice Forwarding Feature\" width=\"410\" height=\"166\" srcset=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-03.png 410w, https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-03-300x121.png 300w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/><\/a><\/li>\n<li>On the <strong>Phone<\/strong> tab, you&#8217;ll notice that the current setting for your Cell Phone has been set to either Work or Home. Click the <strong>Edit<\/strong> button and change the setting to <strong>Mobile<\/strong>. Currently the graphic below shows Home.<br \/>\n<a href=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-04.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-11093\" src=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-04.png\" alt=\"Google Voice Forwarding Feature\" width=\"185\" height=\"161\" \/><\/a><\/li>\n<li>Once you change the option to <strong>Mobile<\/strong> you will see the following new boxes:<br \/>\n&#8211; Receive text messages on this phone<br \/>\n&#8211; Notify me of new voicemails via text<br \/>\nSelect the option(s) you want.<br \/>\n<a href=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-05.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-11094\" src=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-05.png\" alt=\"Google Voice Forwarding Feature\" width=\"648\" height=\"468\" srcset=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-05.png 648w, https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-05-300x217.png 300w\" sizes=\"(max-width: 648px) 100vw, 648px\" \/><\/a><br \/>\nYou also have the option to select <strong>Activate Google voicemail on this phone<\/strong>, which you may or may not want. Clicking the question mark displays the yellow help box which explains what this option does.<\/li>\n<li>While you are on the <strong>Settings<\/strong> page, click first on the<strong> Voicemail &amp; Text<\/strong> tab and then the <strong>Calls<\/strong> tab to see if there are any settings that you may want to change.<\/li>\n<li>Switch back from the Legacy Google Voice interface to the new user interface (UI). The easiest way to get back to the new UI is to change the URL in the browser. For example, change the URL to <a href=\"https:\/\/voice.google.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com<\/a>.<\/li>\n<li>Go back to the <strong>Settings<\/strong> in the new UI (<a href=\"https:\/\/voice.google.com\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com<\/a>) and you will notice that you now have control over the radio buttons. You can enable or disable the forwarding because your linked phone is now configured as a mobile phone.<br \/>\n<a href=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-06.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-11095\" src=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-06.png\" alt=\"Google Voice Forwarding Feature\" width=\"578\" height=\"283\" srcset=\"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-06.png 578w, https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2019\/07\/GoogleVoiceForwarding-06-300x147.png 300w\" sizes=\"(max-width: 578px) 100vw, 578px\" \/><\/a><\/li>\n<li>For reference, here are the URLs for the Legacy Google Voice and the New Google Voice interface.<br \/>\n<table>\n<tbody>\n<tr>\n<td style=\"background-color: #b7faac; text-align: left; vertical-align: top;\"><strong>Feature Name<\/strong><\/td>\n<td style=\"background-color: #b7faac; text-align: left; vertical-align: top;\"><strong>Legacy Google Voice<\/strong><\/td>\n<td style=\"background-color: #b7faac; text-align: left; vertical-align: top;\"><strong>Feature Name<\/strong><\/td>\n<td style=\"background-color: #b7faac; text-align: left; vertical-align: top;\"><strong>New Google Voice<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; vertical-align: top;\">Calls<\/td>\n<td style=\"text-align: left; vertical-align: top;\"><a href=\"https:\/\/voice.google.com\/calls\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com\/calls<\/a><\/td>\n<td style=\"text-align: left; vertical-align: top;\">Inbox<\/td>\n<td style=\"text-align: left; vertical-align: top;\"><a href=\"https:\/\/www.google.com\/voice\/#inbox\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.google.com\/voice\/#inbox<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\">Messages<\/td>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\"><a href=\"https:\/\/voice.google.com\/messages\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com\/messages<\/a><\/td>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\">Texts<\/td>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\"><a href=\"https:\/\/www.google.com\/voice\/#sms\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.google.com\/voice\/#sms<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left; vertical-align: top;\">Voicemail<\/td>\n<td style=\"text-align: left; vertical-align: top;\"><a href=\"https:\/\/voice.google.com\/voicemail\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com\/voicemail<\/a><\/td>\n<td style=\"text-align: left; vertical-align: top;\">Voicemails<\/td>\n<td style=\"text-align: left; vertical-align: top;\"><a href=\"https:\/\/www.google.com\/voice\/#voicemail\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.google.com\/voice\/#voicemail<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\">Spam<\/td>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\"><a href=\"https:\/\/voice.google.com\/spam\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/voice.google.com\/spam<\/a><\/td>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\">Spam<\/td>\n<td style=\"background-color: #f0f0f0; text-align: left; vertical-align: top;\"><a href=\"https:\/\/www.google.com\/voice\/#spam\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.google.com\/voice\/#spam<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<\/ol>\n<table>\n<tbody>\n<tr>\n<td style=\"background-color: #e3e3e3; text-align: left;\">Thanks for reading my article. If you are interested in IT training &amp; consulting services, please reach out to me. Visit <a href=\"https:\/\/www.zubairalexander.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">ZubairAlexander.com<\/a> for information on my professional background.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<p><span style=\"font-size: xx-small; font-family: Verdana;\">Copyright \u00a9 2019 <a href=\"https:\/\/www.seattlepro.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">SeattlePro Enterprises, LLC<\/a>. All rights reserved.<br \/>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you unable to forward Google Voice messages to your linked phone number? This may happen even if you have been able to forward the messages in the past. For example, if you unlink the your cell phone number for some reason (perhaps you were running some tests) and then re-link the your cell phone [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":9652,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[14,43,11,66],"tags":[],"class_list":["post-11089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-applications","category-articles","category-tips-tricks","category-troubleshooting"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/www.zubairalexander.com\/blog\/wp-content\/uploads\/2018\/03\/Google_logo2_featured_250x250.png","_links":{"self":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/posts\/11089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/comments?post=11089"}],"version-history":[{"count":0,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/posts\/11089\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/media\/9652"}],"wp:attachment":[{"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/media?parent=11089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/categories?post=11089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zubairalexander.com\/blog\/wp-json\/wp\/v2\/tags?post=11089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}